Privacy Policy


Welcome to orientalwestlake, a premier online destination for real estate enthusiasts, investors, and those seeking their dream homes. Our website, is dedicated to providing you with comprehensive and up-to-date listings, valuable insights, and resources in the real estate market.

Recognizing the importance of your privacy, we have established this Privacy Policy. This policy outlines how we collect, use, protect, and handle your personal information on our website. It is designed to help you understand our practices and procedures regarding data collection, and ensure you feel secure and informed as you navigate through our real estate listings and services.

Your trust is paramount to us, and we are committed to safeguarding your personal data in accordance with the best industry practices and legal requirements. By using our website, you agree to the collection and use of information in accordance with this policy. We encourage you to read this document thoroughly to understand our approach towards your privacy and how we aim to provide a secure and respectful environment for all our users.

Collection of Personal Information:

At orientalwestlake, we are mindful of the importance of your personal information. In our commitment to providing a personalized and secure real estate experience, we collect various types of personal data. This information includes, but is not limited to:

  • Name: To personalize your experience and communicate with you effectively.
  • Email Address: For sending updates, newsletters, and responding to your inquiries.
  • Phone Number: To provide a direct line of communication for queries, support, or services.
  • Physical Address: Necessary for processing real estate transactions or services that require a location.
  • Payment Information: For processing any transactions that occur on our site, such as property purchases or service fees.

The methods of collecting this information are as follows:

  • Through Contact Forms: When you reach out to us for inquiries, requests, or support, we gather your information to respond effectively.
  • When Signing Up for Information or Services: We collect your details to provide you with requested services, updates, and offers related to real estate.
  • During Transactions: We require certain information to process and complete any real estate transactions you make on our website.

The primary reasons for collecting this information include enhancing your user experience, improving our services, and ensuring smooth and secure real estate transactions. It also helps us in tailoring our communication and offerings to suit your preferences and needs. Rest assured, the collection and usage of your data are carried out with the utmost respect for your privacy and in compliance with applicable laws and regulations.

Use of Personal Information:

The personal information collected through orientalwestlake plays a pivotal role in enhancing your experience on our platform. We are committed to using this information responsibly and transparently. Here are the primary ways in which your personal data is utilized:

  1. To Send Real Estate Information: We use your contact details to send you tailored information about real estate listings, market trends, and valuable insights that align with your interests and inquiries.
  2. Customer Support: Your personal information helps us provide efficient and personalized customer support. Whether you have a query, need assistance with a listing, or require help with our services, your information enables us to respond effectively and promptly.
  3. Transaction Processing: In the event of real estate transactions, your information is essential for processing these transactions smoothly. This includes verifying identity, executing agreements, and facilitating payments.
  4. Marketing and Communication: We may use your information to send you promotional materials, newsletters, and other communications about new services, features, or special offers that might interest you.
  5. Improving Our Services: Feedback and data provided by you help us in enhancing our website’s functionality, user interface, and overall service offerings.

We assure you that your personal information is handled with the highest level of confidentiality and security. We do not share, sell, rent, or trade your personal information with third parties except in the following circumstances:

  • When Necessary for Service Provision: In cases where third-party service providers are involved in facilitating our services (e.g., payment processing), only the essential information required to perform their specific services is shared.
  • Legal Obligations: If required by law or in response to legal processes, we may disclose your information to law enforcement or other government authorities.

Our commitment is to ensure that your data is used in a way that respects your privacy and is in line with the purpose for which it was collected. We continuously review and update our practices to safeguard your personal information and adhere to the highest data protection standards.

Information Security:

At orientalwestlake, safeguarding your personal information is a top priority. We have implemented a range of security measures to ensure the protection and integrity of your data. These measures are designed to provide robust security against unauthorized access, alteration, disclosure, or destruction of the information we collect and store.

  1. Data Encryption: We use advanced encryption technologies to secure data transmissions between your device and our servers. This ensures that any sensitive information, such as payment details, is transmitted securely.
  2. Server Security: Our servers are protected by high-grade security measures, including firewalls and intrusion detection systems. These are regularly updated to guard against new threats and vulnerabilities.
  3. Access Control: Access to personal information is strictly limited to authorized personnel who need the information to perform their job responsibilities. We enforce strict guidelines and training for our staff regarding data privacy and security.
  4. Regular Security Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities in our system.
  5. Secure Browsing: Our website employs Secure Socket Layer (SSL) technology, ensuring that your browsing experience on our site is secure and protected.

In the unlikely event of a data breach, we have policies and procedures in place to promptly respond and mitigate any potential damage. These include:

  • Immediate Investigation: Upon discovering a breach, we will conduct a thorough investigation to determine the cause and scope of the breach.
  • Notification Procedures: In accordance with legal requirements and industry best practices, we will notify affected individuals and relevant authorities promptly if their personal information is believed to be compromised.
  • Containment and Recovery: Steps will be taken to contain the breach and recover any compromised data to prevent further unauthorized access or damage.
  • Post-Incident Analysis: After addressing the immediate concerns of a breach, we will conduct a detailed analysis to understand how the breach occurred and implement measures to prevent future incidents.
  • Ongoing Communication: We will keep affected users informed about the remedial actions taken and any steps they can take to protect themselves.

Your trust is important to us, and we are committed to continuously enhancing our security measures to protect your personal information against any threats.

Cookies and Tracking Technologies:

At orientalwestlake, we employ cookies and similar tracking technologies to enhance your browsing experience and provide services tailored to your needs. Understanding how these technologies work and how you can manage them is important for maintaining control over your personal information.

  1. What are Cookies?

    • Cookies are small text files stored on your device when you visit a website. They are used to remember your preferences, login details, and browsing history, helping to make your next visit more efficient and personalized.
  2. Types of Cookies We Use:

    • Essential Cookies: These are necessary for the basic functioning of the website, such as enabling secure log-in and transaction processing.
    • Performance Cookies: These cookies help us understand how visitors interact with our website, providing information about the areas visited, the time spent on the site, and any issues encountered, such as error messages.
    • Functionality Cookies: These are used to recognize you when you return to our website and allow us to remember your preferences (like your choice of language or region).
    • Advertising Cookies: These cookies record your visit to our site, the pages you have visited, and the links you have followed. We may use this information to make the website and the advertising displayed on it more relevant to your interests.
  3. Third-Party Cookies:

    • We may also use third-party service providers to track and analyze statistical usage and volume information from our site users. These third parties may use cookies to help us improve the user experience, manage our site content, and analyze how users navigate and utilize the sites.
  4. Managing Cookies:

    • Browser Settings: Most web browsers allow some control of most cookies through the browser settings. You can adjust your browser settings to decline cookies or alert you when a website is attempting to place a cookie on your device.
    • Cookie Preferences on Our Site: We may provide you with the ability to set your cookie preferences on our website, allowing you to opt in or out of different types of cookies.
    • Third-Party Tools: Various third-party tools and resources are available online to help you manage and control the use of cookies on your devices, such as Google Analytics’ opt-out browser add-on.

It’s important to note that disabling cookies may limit your access to certain functionalities on our website and could affect your user experience. We recommend considering your preferences and the functionality you require before disabling cookies.

Our commitment is to use these technologies in a way that respects your privacy and enhances your experience on our site. We continuously evaluate and update our use of cookies and tracking technologies in compliance with legal standards and best practices.

User Rights:

At orientalwestlake, we recognize and respect your rights regarding your personal information. It is our commitment to ensure that you have full control over your data and understand your rights pertaining to its use. Here are the key user rights we uphold:

  1. Right to Access:

    • You have the right to request access to the personal information we hold about you. This includes knowing what information we have collected, how we are using it, and to whom it has been disclosed if applicable.
  2. Right to Modify:

    • If you find that any personal information we hold is incorrect, incomplete, or outdated, you have the right to request that we correct or update it.
  3. Right to Delete:

    • You have the right to request the deletion of your personal information from our records. We will comply with this request unless there are valid legal or regulatory reasons for retaining your data.
  4. Right to Opt-Out of Marketing Communications:

    • You have the right to opt out of receiving marketing communications from us at any time. If you no longer wish to receive marketing materials, you can unsubscribe via the link provided in our emails or contact us directly to remove your information from our marketing lists.
  5. Right to Restrict Processing:

    • In certain circumstances, you have the right to request that we restrict the processing of your personal information. This might be the case where you are contesting the accuracy of your data or if you have objected to our use of it.
  6. Right to Data Portability:

    • Where technically feasible, you have the right to request that your personal data be transferred directly to another organization or to you in a structured, commonly used, and machine-readable format.
  7. Right to Object:

    • You have the right to object to the processing of your personal data in certain circumstances, such as if you believe our processing impacts on your fundamental rights and freedoms.

To exercise any of these rights, please contact us through the provided contact details on our website. We will respond to your request in accordance with applicable data protection laws. Please note that we may need to verify your identity before processing your request to ensure the security of your data.

We are dedicated to not only complying with the legal requirements regarding data protection but also to fostering a culture of transparency and respect for user privacy in all our operations.

Links to Other Websites:

Our website, orientalwestlake, may contain links to other external websites that are not operated or controlled by us. This section is to inform you that when you click on these links and leave our site, our Privacy Policy ceases to apply.

These external websites may have their own privacy policies, terms and conditions, or data collection practices that are entirely separate from ours. We do not have any control over, and therefore cannot assume responsibility for, the content, privacy policies, or practices of any third-party sites or services.

We strongly advise you to review the privacy policy of every site you visit through our links. This is especially important if you choose to provide personal information on these external platforms. Your interaction and any data you provide on those sites will be governed by the privacy policy of the site you are visiting, not by orientalwestlake.

Our inclusion of these links does not imply an endorsement of the content, the site’s owners, or their practices. These links are provided for your convenience and to offer further information that may be of interest to you.

Please be aware and cautious when leaving our site and remember that your browsing and interaction on any other website, including those that have a link on our website, are subject to that website’s own rules and policies. Your decision to access any third-party links is at your own risk, and we encourage you to be mindful of your privacy and security as you navigate the internet.

Policy Updates:

We at orientalwestlake are committed to continuously evolving our services and practices to better serve our users. This commitment extends to our Privacy Policy, which may be updated periodically to reflect changes in our data practices, legal requirements, or the evolving nature of our business and technologies.

  1. How We Update Our Policy:

    • Changes to our Privacy Policy may be made to comply with new legal or regulatory requirements, to accommodate new features or services on our website, or to improve the clarity and transparency of our data practices.
    • We review our Privacy Policy regularly to ensure it accurately reflects our current practices and the latest legal standards.
  2. Notification of Changes:

    • In the event of any significant changes to our Privacy Policy, we will notify our users through prominent means such as a notice on our website or an email communication. This ensures that you are always aware of what information we collect, how we use it, and under what circumstances, if any, it is disclosed.
    • For minor changes that do not materially affect our privacy practices, we may update the Privacy Policy without explicit notification. However, we encourage our users to periodically review the Privacy Policy for any changes.
  3. User’s Acknowledgment of Changes:

    • Continued use of our website after any changes to the Privacy Policy will constitute your acknowledgment and acceptance of those changes. If you do not agree to the updated policy, you should cease using our website and services.
  4. Accessibility of the Policy:

    • The latest version of our Privacy Policy will always be accessible on our website. We aim to ensure that it is easy to find and understand.

We advise our users to review the Privacy Policy periodically to stay informed about how we are protecting the personal information we collect. Your continued use of the site following any changes to this policy will be deemed as your acceptance of those changes. If you have any questions or concerns about our Privacy Policy or our privacy practices, please contact us through the provided channels.

Contact Information:

For any inquiries, questions, or concerns regarding our Privacy Policy or your personal information, we encourage you to contact us. Our dedicated team is available to provide clarity, support, and address any issues you may have. Here is how you can reach us:

  • Email: For a quick and direct response, please email us at [email protected]. Our team will review and respond to your queries as promptly as possible.

We are committed to ensuring that your privacy concerns are addressed with the utmost importance and confidentiality. Whether it’s a question about how we handle your data, a request to update your personal information, or a concern about our privacy practices, we are here to assist you.

Your feedback is valuable to us, and we welcome any suggestions that can help us improve our privacy practices and the services we offer. Please do not hesitate to reach out to us with any privacy-related inquiries.

Legal Compliance and Adherence:

At orientalwestlake, we recognize the importance of complying with all relevant legal and regulatory frameworks concerning data privacy and protection. Our commitment to legal compliance and adherence is a cornerstone of our operations and the trust we build with our users.

  1. Adherence to Data Protection Laws:

    • We strictly adhere to the applicable data protection laws and regulations in the jurisdictions where we operate. This includes compliance with laws like the General Data Protection Regulation (GDPR) in the European Union, the California Consumer Privacy Act (CCPA) in the United States, and other local data protection laws.
    • Our policies and practices are designed to meet the requirements of these laws, ensuring that we handle your personal information responsibly and legally.
  2. Ongoing Monitoring and Updating:

    • The landscape of data privacy laws is continually evolving. We actively monitor these changes to ensure our practices and policies remain compliant with the latest legal standards.
    • We regularly update our privacy policy and practices in response to new legal requirements and guidance from regulatory bodies.
  3. User Rights and Legal Requests:

    • We respect the rights of our users as granted by data protection laws, including the right to access, rectify, delete, or transfer their personal data, and the right to object to its processing.
    • In case of legal requests or inquiries from authorities regarding user data, we respond in a manner that is consistent with our legal obligations while striving to protect user privacy.
  4. Transparency and Accountability:

    • Our approach to data privacy is grounded in transparency and accountability. We aim to provide clear information about our data collection and use practices and are responsible for the measures we take to protect user data.
  5. Training and Awareness:

    • We ensure that our staff are trained and aware of their responsibilities under data protection laws. This helps in maintaining a high standard of data protection and privacy throughout our organization.
  6. Cooperation with Regulatory Authorities:

    • We are committed to cooperating with data protection authorities and other regulatory bodies. In case of any disputes or investigations related to data privacy, we engage proactively and constructively to resolve such matters.

We take our responsibility for legal compliance seriously and are committed to upholding the principles of data protection and privacy in all our operations. Our users can trust that their personal information is handled not only with care and respect but also in full compliance with the law.